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Terms & Policies

Shipping Policy:

At Mirrix Looms, each loom is made to order. This means sometimes orders take a little longer to get out. Please be patient and order early! If you need a loom by a certain date please let us know. You will be sent a shipping email with tracking information when your order ships.

Your credit card or PayPal account will be charged when you purchase, not when your item ships. This is an automatic process that helps keep your payment information secure.

Looms and accessories will be shipped either FedEx or U.S. Mail. Please email us if you need your order shipped a certain way.

If you would like to sign for your package when it is delivered, please email us with your order number and phone number. If you do not do this, we are not responsible for your package once it has arrived on your doorstep.

International Shipping

In order to get you the cheapest rates, we have a special agreement with FedEx where we call in for each individual international order. This allows us to send our larger looms and the stand overseas which we were previously unable to do and has significantly lowered international shipping costs. The automatic rates that come up in our shopping cart will be close to actual, but the actual shipping rates may be slightly more. Please either contact us for a rate prior to ordering or we will contact you if the shipping price you were given was significantly less than the actual rate. Email: customerservice@mirrixlooms.com

Note on International Orders:

Our shipping calculator for international orders is not always correct. If it seems like the rate is too high, email us and we will check the exact cost.

Return Policy for Looms and accessories:

Looms can be returned within fifteen days of receipt of shipment in original condition and packaging. We will refund your full purchase price (not including shipping to you) and pay for return shipping. (Return shipping ONLY available in the contiguous United States.) Please email customerservice@mirrixlooms.com if you decide to return your item and we will send you a printable return packing slip.

During the month of July, 2014 we are offering free shipping (within the United States) on orders $200 or more and $6 shipping on orders less than $200. We have modified our return policy to reflect these changes.

Looms and accessories can be shipped back within 15 days of receipt of shipment. Shipping back to Mirrix is your responsibility. Any return which originally received free shipping or discounted $6 shipping is subject to the original shipping cost being deducted from the return funds.

Please email customerservice@mirrixlooms.com if you would like to make a return. Please include your name, address and order number in the email.

Items besides looms* can be returned (you must pay shipping) within fifteen days of receipt of shipment in
original condition and packaging to:

Mirrix Looms
1097 Bible Hill Rd.
Francestown, NH 03043

*Software and books are non-returnable

Exchange Policy for Looms and accessories:

Looms and accessories* can be exchanged within fifteen days of receipt of shipment in original condition and packaging. Please email customerservice@mirrixlooms.com and let us know what you would item you would like to exchange and what item you would like to exchange that item for. Then, purchase the new item on our website and send back the original item to us.

Shipping back to Mirrix is your responsibility. Any exchange which originally received free shipping or discounted $6 shipping is subject to the original shipping cost being deducted from the return funds.

Exchanges must be sent to:

Mirrix Looms
1097 Bible Hill Rd.
Francestown, NH 03043

*Software and books are non-exchangeable

Discount Policy

Mirrix Looms maintains the right to deny a discount if it overlaps with another discount. By default, discounts cannot be combined with any other offers.

Disclaimer

Mirrix Looms and accessories are not intended for use by children. Beware of small parts. Please be mindful of warp coils, they can be dangerous because the ends are sharp. Mirrix Tapestry & Bead Looms Ltd. is not liable for injury from user error.

Security

We provide a secure shopping environment through PayPal (credits cards are also processed through their servers). Your checkout pages are secured with an SSL Certificate (you can see the https:// on our checkout pages. We respect and guard your privacy and ensure that any personal information given to complete a purchase is secure. Mirrix Tapestry and Bead Looms does not collect any of your personal credit card information.

RapidSSL_SEAL

Verified Credit Card Processing and Alternative Methods

Privacy Policy

Mirrix Tapestry & Bead Looms cares about your privacy. All of our payment processing is done through PayPal.
From PayPal: “Whether you’re buying, selling, or transferring money, you get an extra layer of security when you use PayPal. That’s because all your financial information (like your credit card number) is securely stored and encrypted on our servers, so you don’t need to share your financial information with the person you’re buying from.”
This means, once your payment information is submitted we keep no record of it. This prevents the loss, misuse and alteration of your information. 
How we use information 
We use contact information (email address, telephone number, address) given only to get in touch with you. It is NEVER sold. Financial information is only used to bill you for products and services purchased at Mirrix Tapestry & Bead Looms. Every time you make a new purchase we will ask for your billing information again as we do not keep this on file. 

We may use your IP address to gather demographic information and to monitor website usage or to diagnose website and server issues. 
If you sign up for our newsletter, you will receive weekly correspondence from us. You are always welcome to cancel the newsletter. 

The Mirrix Tapestry & Bead Looms website contains links to other sites. Mirrix Tapestry & Bead Looms is not responsible for the privacy practices or content of such sites. 

By using our web site or purchasing product from us, you agree to the collection and use of information as set forth in this privacy policy. This policy may be updated at any time. We will post any changes to our privacy policy on this page so that you are always aware of what information we collect and how we use it. 

If, at any time, you have questions or concerns about Mirrix Tapestry & Bead Looms’ privacy policy, please feel free to email us at: customerservice@mirrixlooms.com or call us 603-562-8589.

Advertising and Spam 
Mirrix Tapestry & Bead Looms does not use any type of outside advertising on our web site. 

Et Cetera 
We are not responsible for typographical errors. Prices are subject to change without prior notice. We reserve the right to publish any images or testimonials sent or emailed to Mirrix Tapestry & Bead Looms unless specifically stated otherwise in writing. 
All patterns, kits and projects are subject to U.S. copyright law (and, by extension, international copyright law according to the Berne Convention). 
All products sold by Mirrix Looms are not intended for use by children 14 years of age and under

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