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Terms & Policies

Shipping Policies

At Mirrix Looms, each loom is made to order. Loom usually take between two and five business days to go out. Small accessories usually ship the next day. That said, ship times do depends on how busy we are at the time. If you need a loom by a certain date, please let us know. You will be sent a shipping email with tracking information when your order ships.

Please note that your shipping charge is a shipping and handling charge and may be slightly more than exact shipping.

Your credit card or PayPal account will be charged when you purchase, not when your item ships. This is an automatic process that helps keep your payment information secure.

Looms and accessories will be shipped either FedEx or U.S. Mail. Please email us if you need your order shipped a certain way.

If you would like to sign for your package when it is delivered, please email us with your order number and phone number. If you do not do this, we are not responsible for your package once it has arrived on your doorstep.

International Shipping

If you are ordering from outside of the United States and are unable to get a shipping price in our shopping cart, please email [email protected] with your mailing address and ask for the shipping rate.

We are not responsible for duty/customs/taxes on international orders.

Return Policy for Looms and Accessories

Mirrix Looms products* can be returned within fifteen days of receipt of shipment in original condition and packaging. We will refund your full purchase price minus the original shipping price and a $5 restocking fee.

*Software and books are non-returnable

Please return items to:

Mirrix Looms
1097 Bible Hill Rd.
Francestown, NH 03043

Please email [email protected]  and let us know that would like to make a return. Please include your name, address and order number in the email.

For your protection, we encourage you to send your return prepaid via UPS or FedEx. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.

Exchange Policy for Looms and Accessories

Mirrix Looms products* can be exchanged within fifteen days of receipt of shipment in original condition and packaging. Please email [email protected] and let us know what you would item you would like to exchange and what item you would like to exchange that item for. Then, purchase the new item on our website and send back the original item to us. When we receive the original item we will refund your money minus the original shipping price and a $5 restocking fee.

For your protection, we encourage you to send your return prepaid via UPS or FedEx. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.

*Software and books are non-exchangeable

Exchanges must be sent to:

Mirrix Looms
1097 Bible Hill Rd.
Francestown, NH 03043

Product Guarantee and One Year Warranty

If you receive an item from Mirrix Looms that is defective in any way we will repair or replace that item at no cost. This warranty is good for one year after purchase and is only valid on items purchased by you directly from Mirrix Looms or from an authorized retailer.

Discount Policy

Mirrix Looms maintains the right to deny a discount if it overlaps with another discount. By default, discounts cannot be combined with any other offers.

Small Parts Disclaimer

Mirrix Looms and accessories are not intended for use by children. Beware of small parts. Please be mindful of warp coils, they can be dangerous because the ends are sharp. Mirrix Tapestry & Bead Looms Ltd. is not liable for injury from user error.

Security

We provide a secure shopping environment through PayPal (credits cards are also processed through their servers). Your checkout pages are secured with an SSL Certificate (you can see the https:// on our checkout pages. We respect and guard your privacy and ensure that any personal information given to complete a purchase is secure. Mirrix Tapestry and Bead Looms does not collect any of your personal credit card information.

RapidSSL_SEAL

Verified Credit Card Processing and Alternative Methods

Privacy Policy

Mirrix Tapestry & Bead Looms cares about your privacy. All of our payment processing is done through PayPal.
From PayPal: “Whether you’re buying, selling, or transferring money, you get an extra layer of security when you use PayPal. That’s because all your financial information (like your credit card number) is securely stored and encrypted on our servers, so you don’t need to share your financial information with the person you’re buying from.”
This means, once your payment information is submitted we keep no record of it. This prevents the loss, misuse and alteration of your information.

How we use information 
We use contact information (email address, telephone number, address) given only to get in touch with you. It is NEVER sold. Financial information is only used to bill you for products and services purchased at Mirrix Tapestry & Bead Looms. Every time you make a new purchase we will ask for your billing information again as we do not keep this on file. 

We may use your IP address to gather demographic information and to monitor website usage or to diagnose website and server issues.

If you sign up for our newsletter, download ebooks or fill out other (non-order) forms on our website, you may receive correspondence from us. You are always welcome to unsubscribe from these emails. 

The Mirrix Tapestry & Bead Looms website contains links to other sites. Mirrix Tapestry & Bead Looms is not responsible for the privacy practices or content of such sites. 

By using our web site or purchasing product from us, you agree to the collection and use of information as set forth in this privacy policy. This policy may be updated at any time. We will post any changes to our privacy policy on this page so that you are always aware of what information we collect and how we use it. 

If, at any time, you have questions or concerns about Mirrix Tapestry & Bead Looms’ privacy policy, please feel free to email us at:[email protected] or call us 603-562-8589.

Advertising and Spam 
Mirrix Tapestry & Bead Looms does not use any type of outside advertising on our web site. 

Et Cetera 
We are not responsible for typographical errors. Prices are subject to change without prior notice. We reserve the right to publish any images or testimonials sent or emailed to Mirrix Tapestry & Bead Looms unless specifically stated otherwise in writing. 
All patterns, kits and projects are subject to U.S. copyright law (and, by extension, international copyright law according to the Berne Convention). 
All products sold by Mirrix Looms are not intended for use by children 14 years of age and under

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