At Mirrix Looms, each loom is made to order. Loom usually take between two and five business days to go out. Small accessories usually ship the next day. That said, ship times do depend on how busy we are at the time. If you need a loom by a certain date, please let us know. You will be sent a shipping email with tracking information when your order ships.
Please note that your shipping charge is a shipping and handling charge and may be slightly more than exact shipping.
Your credit card or PayPal account will be charged when you purchase, not when your item ships. This is an automatic process that helps keep your payment information secure.
Looms and accessories will be shipped either FedEx or U.S. Mail. Please email us if you need your order shipped a certain way.
If you would like to sign for your package when it is delivered, please email us with your order number and phone number. If you do not do this, we are not responsible for your package once it has arrived on your doorstep.
If you are ordering from outside of the United States and are unable to get a shipping price in our shopping cart, please email email@example.com with your mailing address and ask for the shipping rate.
We are not responsible for duty/customs/taxes on international orders.
Return Policy for Looms and Accessories
Mirrix Looms products* can be returned within fifteen days of receipt of shipment in original condition and packaging**. We will refund your full purchase price minus the original shipping price and a 10% restocking fee.
*Software, yarn and books cannot be returned.
**Original condition means re-sellable condition. This means looms cannot have Bottom Spring Kits installed (as they are not removable) and there can be NO damage or discoloration to the loom, warp coils or clips. Accessories must also be in re-sellable condition. This means Extra Warping Bar Kits and No Warp-Ends Kits cannot have cut cord, project kits cannot be opened, etc.
Please return items to:
1097 Bible Hill Rd.
Francestown, NH 03043
Please email firstname.lastname@example.org and let us know that would like to make a return. Include your name, address and order number in the email.
For your protection, we encourage you to send your return with tracking via USPS, UPS or FedEx. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.
Exchange Policy for Looms and Accessories
Mirrix Looms can be exchanged within fifteen days of receipt of shipment in original condition and packaging. Please email email@example.com and let us know your original order number and what loom you would like to exchange the original loom for. Then, purchase the new item on our website and send back the original item to us. When we receive the original item we will refund your money minus the original shipping price.
For your protection, we encourage you to send your return prepaid via UPS or FedEx. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.
Exchanges must be sent to:
1097 Bible Hill Rd.
Francestown, NH 03043
Product Guarantee and One Year Warranty
If you receive an item from Mirrix Looms that is defective in any way we will repair or replace that item at no cost. This warranty is good for one year after purchase and is only valid on items purchased by you directly from Mirrix Looms or from an authorized retailer.
Mirrix Looms maintains the right to deny a discount if it overlaps with another discount. By default, discounts cannot be combined with any other offers.
Small Parts Disclaimer
Mirrix Looms and accessories are not intended for use by children. Beware of small parts. Please be mindful of warp coils, they can be dangerous because the ends are sharp. Mirrix Tapestry & Bead Looms Ltd. is not liable for injury from user error.
We provide a secure shopping environment through PayPal (credit cards are also processed through their servers). Your checkout pages are secured with an SSL Certificate (you can see the https:// on our checkout pages. We respect and guard your privacy and ensure that any personal information given to complete a purchase is secure. Mirrix Tapestry & Bead Looms does not collect any of your personal credit card information.
Verified Credit Card Processing and Alternative Methods
Mirrix Tapestry & Bead Looms cares about your privacy. All of our payment processing is done through PayPal.
From PayPal: “Whether you’re buying, selling, or transferring money, you get an extra layer of security when you use PayPal. That’s because all your financial information (like your credit card number) is securely stored and encrypted on our servers, so you don’t need to share your financial information with the person you’re buying from.”
This means, once your payment information is submitted we keep no record of it. This prevents the loss, misuse and alteration of your information.
How we use information
We use contact information (email address, telephone number, address) given only to get in touch with you. It is NEVER sold. Financial information is only used to bill you for products and services purchased at Mirrix Tapestry & Bead Looms. Every time you make a new purchase we will ask for your billing information again as we do not keep this on file.
We may use your IP address to gather demographic information and to monitor website usage or to diagnose website and server issues.
If you sign up for our newsletter, download ebooks or fill out other (non-order) forms on our website, you may receive correspondence from us. You are always welcome to unsubscribe from these emails.
The Mirrix Tapestry & Bead Looms website contains links to other sites. Mirrix Tapestry & Bead Looms is not responsible for the privacy practices or content of such sites.
Advertising and Spam
Mirrix Tapestry & Bead Looms does not use any type of outside advertising on our website.
We are not responsible for typographical errors. Prices are subject to change without prior notice. We reserve the right to publish any images or testimonials sent or emailed to Mirrix Tapestry & Bead Looms unless specifically stated otherwise in writing.
All patterns, kits and projects are subject to U.S. copyright law (and, by extension, international copyright law according to the Berne Convention).
All products sold by Mirrix Looms are not intended for use by children 14 years of age and under.